Frequently Asked Questions

Specific to Zoom Visits With Santa

MOST FREQUENTLY ASKED QUESTIONS

  • A Standard Zoom Visit With Santa is twelve minutes long for a family with up to three littles.

    Larger families are encouraged to book back-to-back appointments, as each little deserves their unique time with Santa.

    Meetings more than 24 minutes long, and with more than seven children require more planning.

    Please contact Santa directly to coordinate your Zoom Visit.

  • Absolutely yes!

    Upon booking, you’ll be asked to fill out a form to help us make sure Santa has all the information he needs for your child's visit.

    The questionnaire asks for information such as; child/children’s name/s, age/s, their Big Dreams, and any other fun facts you might like to add to make the experience a personal and memorable one to last a lifetime!

  • Santa will cover a variety of topics, which will be personalized based on the information provided. Santa will talk / ask about:

    • The many conversational items you supplied in the Information Form.

    • Preparations going on at the North Pole in Santa’s Workshop.

    • The general health and well being of the Elves, Reindeer, and of course Mrs. Claus.

    • Any unique weather conditions occurring at the North Pole.

    • The items on the Littles’ wish lists.

  • For the best connection with Santa, you will need:

    • a high-speed internet connection

    • a computer, mobile phone, or tablet with a camera, speaker, and microphone.

    • the Zoom App downloaded onto your device. You do not NEED a Zoom account to log into your Zoom Visit With Santa. If you do have a Zoom account, of course, you can use it.

    • your Zoom Visit With Santa confirmation email with your Zoom meeting passcode and Meeting ID.

  • Please log in at least 10 minutes before your session to make certain your video and sound are working correctly.

  • A Standard Zoom Visit With Santa includes up to three children from the same family in one household.

    Families with more than 3 children may choose to book back-to-back time slots to ensure an equally wonderful experience for each of the Littles.

  • You will have the option to receive a recording of your visit.

    We will capture and preserve your magical visit with Santa for you to download and share after the start of the New Year. Let us know at check out if you want a recording of your Zoom Visit with Santa.

OTHER QUESTIONS

  • For best results, please make sure you have a high-speed internet connection.

  • Follow the link to download Zoom for your device:

    Zoom Download

    Please complete this task well before your Zoom Visit With Santa.

  • Your Zoom Visit With Santa experience will take place in the app called Zoom.

    After booking a Zoom Visit With Santa, you will receive an email with a link and a passcode to attend your session. At the designated time, log in using the information provided.

    Please Install Zoom on your device well before your scheduled appointment to ensure there are no connection issues during your visit that will cut into your time with Santa.

  • Yes, your Zoom Visit With Santa will be private. Your confirmation email will have a unique-to-you Meeting ID and Passcode that can only be accessed by you, Santa, and the elves in our Communication Department.

    Read more about Zoom’s privacy and security measures.